Why Saudi Shoppers Want Retail Protection

Apr 28, 2024
5 min read
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In today’s competitive retail environment, Saudi consumers are looking for more than just a great deal—they’re looking for peace of mind. That’s why product protection, especially when offered at the right time and in the right way, is becoming a key driver of purchase decisions across the Kingdom.

🔍 What Is Retail Protection?

Retail protection refers to the ability to add insurance or warranty coverage for a product during or after checkout—often with just one click. It protects customers against damage, theft, malfunctions, or other unexpected issues after purchase. This protection is embedded directly into the buying journey and is offered by retailers, manufacturers, or payment platforms, not just traditional insurance companies.

📈 What Saudi Consumers Are Telling Us

Recent market insights from the Saudi retail space highlight a clear trend:

  • 83% of Saudi shoppers prefer product protection offered at checkout.
  • 75% are willing to pay 5–15% more when that protection is easy to add.
  • 67% say they trust retailers and payment apps more than insurance companies for coverage.
  • 58% have abandoned a purchase due to a lack of protection options.
  • 41% say they would consider post-purchase protection if offered via email or in-app.

This data points to a growing expectation: protection should be simple, fast, and built into the purchase experience.

🛒 Why This Is a Big Opportunity for Retailers

Retailers and platforms in Saudi Arabia have a chance to tap into a new revenue stream—while also building trust and increasing customer loyalty. By offering protection at checkout or after purchase:

  • You increase conversion rates
  • You improve the customer experience
  • You enhance your brand’s credibility
  • You differentiate yourself from competitors

It’s not just about the product anymore. It’s about making shoppers feel secure and cared for.

💼 How Yasmina Can Help

Yasmina enables retailers, manufacturers, and payment providers in Saudi Arabia to embed protection directly into their checkout or post-purchase experience. With Yasmina, you can:

  • Offer localized protection plans tailored to the Saudi market
  • Launch seamless checkout integrations
  • Provide post-purchase protection via email or app notifications
  • Boost customer satisfaction and retention

Whether your customers are buying electronics, appliances, clothing, or furniture—we help you protect what matters.

🔮 The Future of Shopping in Saudi Arabia

The message is clear: Saudi consumers want trusted protection, and they want it built into the shopping journey—not as an afterthought. Retailers that listen and act on this insight will gain a competitive edge and earn customer loyalty.